FAQ

Where are you located?

We are a U.S. company based in Tigard, Oregon. Stop by our showroom, located in the Bridgeport Village Shopping Center. 7479 Southwest Bridgeport Road, OR 97224

Where do you ship from?

We ship from fulfillment centers in the United States, Europe and Eastern Asia. 

Where do you ship?

We currently ship orders to the United States only.

How long will it take to deliver my item?

All orders will be processed and dispatched from our warehouse within 2-4 business days and delivery usually arrives 5-10 business days. You will receive an email with a tracking number once your order has been shipped.

What is the status of my order?

To track your order, please set up an account at checkout. This allows you to log in and receive the most up to date information on your order.

How can I cancel my order?

Email us within 30 minutes of placing your order to process a cancellation.

Cancellations are not guaranteed and can only be made during business hours Monday - Friday 9:00am - 5:00pm PST. If you are unable to process a cancellation in time, you can initiate a return once you receive your order.

What if the product received is broken or damaged?

Damaged items can be exchanged. Please email us within 30 days of the delivery date. We will provide return instructions for the damage item. Return shipping for damaged items is free.

How do I return or exchange an item?

Simply email us with your order number and a reason for return. See our full Refund Policy for more details.

Will I be charged duty or import fees?

All prices listed on the website are pre-tax and pre-import fees. We artificially mark down our product cost and label it on certain orders to lower the tax burden for our customers

For US Customers: orders under the value of $800 should not be charged additional duty, taxes, or fees.